Product Return Policy

 

Guidelines / Restrictions:

• Claims regarding damaged goods, shortages, or errors must be reported within 10 days of receiving your order to qualify as a return.
• Standard stock tools that have not been used and do not exceed the manufacturer's forecasted annual inventory usage are eligible for return up to one year from the shipment date. An order containing a quantity of a single item that exceeds forecasted annual inventory usage is not eligible for return.
• All returns after 30 days from shipment are subject to a 15% restocking fee.
• Special/Custom tool sales are final and not elligible for returns.  However, they are subject shortage and error conflicts.
• COD returns will not be accepted.
• Products that have been used or altered in any way will not be accepted.

 

 

Please follow the following process to ensure all returns are processed quickly and efficiently:

1. Call our office to request a Return Goods Authorization (RGA) number at 866-212-3385.
2. An email will be sent to you with the RGA number and further instructions.
3. Write your RGA# on the shipping label. Returns will not be accepted without an RGA#.
4. All returns must be in original packaging (tubes) and new condition.
   
5. They must be packaged properly to assure receipt in new condition.
6. Please include a copy of your Invoice or Packing List
7. Ship return package to the address provided with the RGA email.